1. From your raffle dashboard, click SEARCH ORDERS
3. Verify that the order information matches the order you are attempting to refund/void.
4. Click REFUND THIS ORDER
5. Retype of order number to confirm the refund and click REFUND
Done! You've just refunded/voided an order!
If the ticket was not sold through Funding Change's online system (eg. at an event, or by the organization over the phone) the refund can be processed which will result in a voided ticket for the purchaser, but naturally the money will still have to be returned. That is the responsibility of the organization.
If the transaction was sold through the Funding Change payment system, the refund will be processed on the credit card that made the initial purchase. Please alert the customer that the refund may take 5-7 business days to be reflected on their credit card statement. Those tickets will immediately be voided in the draw file and obviously will not be available to win.
It is also important to understand that the Funding Change system cannot refund partial orders. If a refund is to be made it must be for the whole order and for all tickets associates with that order.